Privacy Policy

Dobar dan and welcome to LeoVegas. We protect your privacy and handle your personal data with transparency and integrity. This Privacy Policy outlines how LeoVegas, as the data controller, collects, uses, stores, and protects your personal information when you use our website, mobile applications, and services. It also explains your rights regarding your data and how you can exercise them. By accessing or using LeoVegas services, you acknowledge that you have read and understood this Privacy Policy. Review it carefully.

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiers: Your name, date of birth, gender, postal address, email address, telephone number, and national identification numbers or passport details as required for identity verification.
• Account Information: Username, password, security questions, and preferences.
• Financial Information: Payment card details (though we do not store full card numbers), bank account details, and transaction history.
• Transactional Data: Details about your betting and gaming activities, deposits, withdrawals, and other interactions with our services.
• Technical Data: IP address, browser type and version, operating system, device type, unique device identifiers, and other technical information about the equipment you use to access our services.
• Usage Data: Information about how you use our website and services, including pages visited, time spent on pages, links clicked, and other browsing actions.
• Communication Data: Records of your communications with us, including live chat transcripts, emails, and telephone calls.
• Publicly Available Information: Information from public sources, where permitted by law, for identity verification and anti-money laundering purposes.

We use the information we collect to operate our services, fulfill our legal obligations, and enhance your experience at LeoVegas. Specifically, we use your data to:

• Provide and Manage Your Account: To set up and manage your LeoVegas account, process your bets, transactions, and provide customer support.
• Verify Your Identity: To comply with regulatory requirements, including age verification and Know Your Customer (KYC) checks.
• Process Payments: To facilitate deposits and withdrawals securely.
• Personalize Your Experience: To tailor our services and content to your preferences, including offering relevant promotions and games.
• Communicate with You: To send you important service updates, security alerts, and promotional offers (where you have consented).
• Improve Our Services: To analyze usage patterns, troubleshoot issues, and develop new features and offerings.
• Ensure Security and Prevent Fraud: To protect our services and users from fraudulent activities, unauthorized access, and other security threats.
• Comply with Legal and Regulatory Obligations: To meet requirements imposed by our licensing authority, anti-money laundering laws, and other applicable regulations.
• Responsible Gaming: To identify and assist players who may be experiencing gambling-related harm.

We process your personal data based on several legal grounds, as required by data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing gaming services and managing your account.
• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation, such as anti-money laundering (AML) regulations, age verification, and reporting to regulatory bodies.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your rights and freedoms do not override these interests. This includes improving our services, preventing fraud, ensuring network and information security, and marketing activities (where consent is not required).
• Consent: In specific situations, we may ask for your explicit consent to process your data, for example, for sending you direct marketing communications. You have the right to withdraw your consent at any time.

We may share your personal data with third parties in certain circumstances, always ensuring appropriate safeguards are in place:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes we specify.
• Regulatory and Law Enforcement Bodies: We may disclose your information to regulatory authorities, law enforcement agencies, or other government bodies if required by law, to comply with legal processes, or to protect our rights, property, or safety, or the safety of others.
• Group Companies: Your data may be shared within the LeoVegas Group of companies for operational, administrative, and analytical purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with organizations dedicated to these purposes.

We do not sell your personal data to third parties.

At LeoVegas, we take data security seriously. We have implemented robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: Using SSL (Secure Socket Layer) technology to encrypt data during transmission.
• Access Controls: Implementing strict access controls to limit who can access your personal data.
• Firewalls: Employing firewalls to protect our network from unauthorized access.
• Regular Audits: Conducting regular security audits and vulnerability assessments.
• Employee Training: Ensuring our staff are trained on data protection best practices and policies.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Under applicable data protection laws, you have several rights regarding your personal data. At LeoVegas, we uphold these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ('Right to be Forgotten'): You can request the deletion of your personal data in certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another data controller.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly where processing is based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

LeoVegas uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and deliver personalized content and advertisements. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Performance Cookies: Collect information about how you use our website, such as which pages you visit most often, to help us improve site performance.
• Functionality Cookies: Remember choices you make (like your username, language, or region) to provide a more personalized experience.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more detailed information about how we use cookies and your choices, please refer to our dedicated Cookie Policy.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different types of data may vary based on:

• Legal and Regulatory Obligations: We are required to retain certain data for specific periods to comply with anti-money laundering laws, licensing conditions, and tax regulations.
• Contractual Requirements: Data necessary to maintain your account and provide services to you.
• Dispute Resolution: Data may be retained for longer periods if there is an ongoing dispute or potential litigation.
• Legitimate Business Interests: For purposes such as fraud prevention and maintaining the security of our services.

Once the retention period expires, your personal data will be securely deleted or anonymized. If you close your LeoVegas account, we will retain certain data for a period as required by law and our legitimate business interests, after which it will be securely deleted.

LeoVegas operates internationally, and your personal data may be transferred to, stored, and processed in countries outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same data protection laws as your jurisdiction. When we transfer your data internationally, we take appropriate steps to ensure that your privacy rights are protected. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which provide contractual obligations for data protection.
• Obtaining your explicit consent for the transfer, where appropriate.

By using our services, you understand that your personal data may be transferred to these third parties and countries.

LeoVegas services are strictly not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records. If you believe that we might have any information from or about a child, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make significant changes, we will notify you by posting the updated policy on our website with a new effective date, and where appropriate, by email or through other direct communication channels. Review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of LeoVegas services after any changes signifies your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer (DPO). You can reach us through the following channels:

• Email: [email protected]
• Live Chat: Available on our website
• Postal Address: LeoVegas Customer Support, [Please use the address provided on our website for official correspondence]

We resolve any inquiries or complaints promptly and transparently. We will respond to your request in accordance with applicable data protection laws.